保修政策Warranty Policy
12 个月有限保修
每张 GLesim 卡片和读卡器自送达之日起享有 12 个月有限保修。保修覆盖制造缺陷，例如卡片无法读取、读卡器无法初始化、非用户原因导致的写卡错误等。
不在保修范围内
保修不包括物理损坏、进水、触点弯曲、外壳破裂、遗失、被盗或用户自行改装。
如何申请
如怀疑硬件故障，请发送订单号和一段简短的问题演示视频至 support@glesim.com。经核准的保修申请由我们承担更换费用。
12-Month Limited Warranty
Each GLesim card and reader includes a 12-month limited warranty from the delivery date. The warranty covers manufacturing defects such as unreadable cards, readers that cannot initialize, or write errors not caused by the user.
Not Covered
The warranty does not cover physical damage, water damage, bent contacts, cracked cases, loss, theft, or user modification.
How to Request Support
If you suspect a hardware fault, contact support@glesim.com with your order number and a short video showing the issue. Approved warranty claims are replaced at our cost.